Frequently Asked Questions
What are the requirements for using roof shingles?
The roof pitch must be 15 degrees or higher.
The roof should be fully boarded over so each roof shingle strip can be nailed down.
How many packs will I need?
You can use the Shingle Calculator to work out how many packs you need.
One pack will cover 3m2 of roof surface and approx. 6m of ridge/hip.
Will I need anything else?
You will need some extra large headed clout nails to fix the roof shingles to the roof boards with. The length will depend on the thickness of your roof boards.
These and other extra can be ordered from the accessories page.
How do I place my order?
Pick the style and colour you want from our products.
Put the number of packs you need in the Quantity Box and click Add To Cart.
The shopping cart will be updated and show at the top of the page.
In the shopping cart click Purchase Product.
If your order is correct click the blue Buy Now button.
Fill in your information, select the correct postcode for delivery from the drop down menu.
Click the Continue button to proceed.
You will then be taken to the Paypal website to pay.
What if I don't have a Paypal account?
No, problem. Click on Check Out As A Guest and use your credit or debit card as normal.
Can I order over the phone?
Yes of course. Call us on 01270 756698.
We are open 09.00 - 12.30 and 13.30 - 17.00 Monday to Friday and 09.00 - 12.30 on Saturdays.
Please leave a message if we cannot answer your call.
How can I pay?
You can pay by debit card, credit card or Paypal via the website.
We can take debit and credit card payments over the phone.
Bank transfers are accepted by prior arrangement.
If you are collecting we can take cash on collection.
Goods will not be dispatched until paid for in full.
Do you offer trade prices?
Yes we offer trade prices on orders of 5 or more packs of roof shingles.
In order to qualify for trade roof shingles prices you must be a company allied to the roofing, construction or garden building trade and be using the roof shingles for a company project, not personal use.
We will check all details before issuing trade prices for the roof shingles.
Are there any delivery charges?
Yes, the delivery charge depends on the number of packs of roof shingles ordered and the postcode they are going to. We only charge you what it costs us.
The delivery charges are added to you basket just before you check out.
If you would like to know the delivery charge for your roof shingle order before you start to check out you will need to contact us online or on 01270 756698.
They are too many variants to list here but as an example:
1 - 8 packs to MK postcodes is £35.52
9 - 17 packs to YO postcodes is £43.92
18 - 33 packs to SO postcodes is £51.12
What is the delivery procedure?
Roofing shingles are heavy, approx. 30kg per pack, which makes them much too heavy to go in the post. We use a pallet delivery network to deliver our roof shingles. That means we can deliver them to anywhere in the UK quickly, cheaply and efficiently.
Smaller accessories can go on a pallet with the roof shingles. Accessories ordered on their own can go by post. You will need to order these over the telephone on 01270 756698.
Delivery is 3-5 working days for most roof shingles. Some less common styles and colours may be 7 working days.
We will give you a delivery date for your roof shingles when we process your order.
Deliveries can be anytime between 09.00 and 17.00.
The transport company will not contact you in advance unless you request it. They cannot give definite times.
Deliveries are usually made on a 7.5ton or 18ton rigid lorry but larger lorries may be used in some areas. If you think access could be a problem please contact us in advance with the details. If the transport company cannot deliver there will be a charge for re-delivery.
The lorry will have a tail lift so they can bring the pallet down to ground level. They will pull the pallet off the lorry using a pallet truck. The driver is not expected to take the pallet any further so you should make the necessary arrangements for moving the goods onwards from the roadside.
You will need to be there to sign for the delivery.
Delivery is ultimately the responsibility of the transport company and we cannot be held responsible for any delays due to the transport company or any other unforseen circumstances. Time is not of the essence. If you need the goods for a specific date and time you must advise us of this when ordering.
Can I collect from your warehouse?
Yes, it is possible to collect your roof shingles from us in Wem, Shropshire by prior arrangement.
We will give you a collection date for your roof shingles when we process your order.
How do I fit my roof shingles?
Our Instructions page has lots of information and advice for you.
What if there is a problem with the goods?
You must inspect the goods on delivery/collection. Although unlikely, if there is any damage you must write a brief description on the POD which the driver will have and notify us within 48 hours. Risk passes to you on delivery/collection.
Returns will only be accepted if the goods are damaged. We are not able to accept returns if you have ordered the wrong product or for any other reason.
Sometimes the pallets and packs the shingles come in may look a little dirty or tatty - the plastic wrap may be scuffed or torn a little and plastic around the shingles often comes undone when they are lifted up. This is simply external wear and tear which comes about from transporting, forklifiting, storing and manhandling the packs and pallets. This is all completely normal and does not constitute damage. The shingles themselves are hard to damage so will be in good condition.
Other Terms and Conditions
It is your responsibility to order the correct product for the use and the correct quantity. It is also your responsibility to use/fit the goods in a correct and safe manner. We cannot be held responsible for any problems, damage or injury caused by your failure in respect to these matters. It is your responsibility to check the requirements for, and obtain any, necessary local authority permissions.
As both ourselves and IKO are continually trying to improve and update our products, the specifications, packaging and colours may vary slightly from what is shown. The colours in the pictures are a guideline only. If you would like to see a certain colour then we can post you a small sample before you place your order. We reserve the right to substitute like with like.
Any claims brought against us, except for death or personal injury, will be limited to the value of the contract and we will not be liable by way of indemnity, breach of contact, tort or breach of statutory duty or any other manner, for consequential or indirect losses. All contracts are subject to English law.